Influence people

Monday, September 25, 2017

Capital Mistake


You can dress up greed, but you can’t stop the stench.

Craig D. Lounsbrough

This weekend, I "worked the booth" at the Capital Home Show on behalf of a remodeler, greeting visitors and cultivating leads.

While discussing a deal with another exhibitor, an overly dressed exhibit salesperson (the show manager, nonetheless) appeared suddenly and broke into our conversation, demanding to know why the exhibitor hadn't re-signed for next year's show.

When he said he was undecided, she proceeded to twist his arm.

I quietly left the booth, after a few minutes of the spectacle.

When I next saw the salesperson, I mentioned that she'd interrupted a deal.

"I thought you were just one of their staff," she replied, without apology.

If you sell anything—whether booths, biotech, or blockchain—putting your aims ahead of customers' is a capital mistake.

It may, in fact, be the chief reason most customers detest salespeople.

DiscoverOrg recently asked 230 customers how they feel about B2B salespeople. The answers are chilling:
  • Only 18% think B2B salespeople are trustworthy
  • Only 35% think they are likable
Chew on that, salespeople. Eight in 10 customers think you're dishonest; two in three, you're despicable.

1 comment:

  1. Owners and sales managers need to take more of this responsibility - for pushing their salespeople to put the manager's sales quotas, and the sales person's entire compensation (commission only) ahead of anything and everything their customers might need or want.

    ReplyDelete

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