While candid, the exec's expression of foreboding " may not soothe the frustrations of stranded customers," The Post said.
It's easy for customers to blame failures of government on lack of drive (in fact, it's a hobby of mine).
But then you can't explain the shipwrecks of driven profiteers like Target, which last year lost $7 billion on its calamitous rollout of Target Canada.
Its also easy for customers to blame failures of government on "pointy-headed" government execs.
But then you can't explain the blunders of smart CEOs like Carla Fiorina, who halved HP's stock value while she ran the company.
So what's to blame for systemic failures—both public and private?
As turnaround experts observe, it's leadership's refusal to abandon a strategy that simply doesn't work (like the one illustrated in this insightful video).